Below are the frequently asked questions for Wordpress Hosting.
Can I upgrade my Wordpress Hosting plan?
No, You cannot change upgrade or downgrade plans, however the amount of RAM and CPU cores for your plan can be upgraded.
Can I add more Blogs to an existing plan?
No, you cannot add more Blogs to any plan. The number of blogs will remain fixed.
Can SiteLock and CodeGuard packages be upgraded?
Currently, the included SiteLock and CodeGuard plans cannot be upgraded.
Can I increase the resources on my Wordpress Hosting plan?
Yes, you can purchase additional RAM and CPU cores for your plan, up to a maximum of 8 GB RAM and 8 CPU cores.
Can I use an external email service with Wordpress Hosting?
Yes, you can use any 3rd party email service for your domain. In case you are using the default name servers provided with Wordpress Hosting, please contact our Support team at https://www.active-domain.com/contact-us/ to update the relevant DNS records for your blog.
Can I use an existing certificate with my blog?
No, you cannot use an existing certificate. You will need to generate a CSR from the Wordpress Hosting panel and get a certificate issued which can then be installed from the panel.
Will Wordpress be updated automatically?
Yes, Wordpress core updates will be enabled by default.
Is there a money back period for Wordpress Hosting?
No, Wordpress Hosting does not have a money back period.
Is Multisite supported with Wordpress Hosting?
No, Multisite is not supported.
Can I access the cPanel for my hosting plan?
No, cPanel access is not provided with Wordpress Hosting.
Is an SSL Certificate included with the plan?
Yes. When you purchase a Wordpress Hosting order, Free SSL powered by Let’s Encrypt, is automatically generated and installed for all domains associated with the package.